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Enter the Host Name or IP Address and administrative credentials.Launch Dameware Mini Remote Control, and select File > Connect to local or remote sessions.The FIPS modules are required to connect in FIPS Encryption Mode.īefore you begin, on the remote computer, open the File & Printer Sharing protocols and the File & Printer Sharing ports. If the client is not available on the computer, you are prompted to install it. Install the client agent service on demandĭameware Mini Remote Control connects to a computer by way of a client agent. System requirements Hardware and software The Windows operating system requires local administrator rights to install, remove, start, stop, or upgrade the Dameware Mini Remote Control client agent service on remote systems. If the Dameware Mini Remote Control application connects to an unsupported agent, it prompts you to install a newer version of the client agent. The Dameware Mini Remote Control application is backward compatible with Dameware Mini Remote Control client agents from version 7.0. The most common method is to install the client agent on demand, but if you work for a large organization, you may find that using an MSI installer is more convenient. The installation method you choose is up to you. Use Dameware Remote Support to install the client agent service on a batch of remote systems.Deploy custom MSI packages to install the client agent service.If you want to deploy the agent to multiple computers, you can: Install the client agent service manually.Install the client agent service using EXE installers.Install the client agent service using MSI + MST installers.Install the client agent service from the Dameware Mini Remote Control application.Install the client agent service on demand.If you want to deploy the agent to a single computer, you can: To configure a Mac or Linux computer as a remote host, see Configure a Mac or Linux computer as a Dameware Remote Host. You can deploy the Dameware client agent to a single computer or multiple computers.

The Dameware client agent establishes communication between the technician's computer and the end user's computer, and without it, a connection between the two computers cannot be made.

Install the Dameware client agent service on Windows computersįor either Dameware Remote Support or Dameware Mini Remote Control, the end user's computer that you want to troubleshoot must have the Dameware client agent installed on it.